Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with hang tags, and in its original packaging. 

We have a 10-day return policy, which means you have 10 calendar days after receiving your item to request and send a return item back to us. Please note, shipping will be at buyer's expense. 

To start a return, contact us at hello@basicsetal.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.